Refund policy

All sales are final. Phillip's Daughter does not offer refunds, returns or exchanges.

Every piece is designed and handmade to order, often to your specifications, so it cannot be resold once it has been made for you. Please review dimensions, materials, finishes and your order details carefully before you pay.

What this means

• No refunds, returns, exchanges or store credit after an order is placed.
• Orders cannot be cancelled once work has begun within 48 hours of ordering and before materials are purchased.
• Deposits and payments are non-refundable.

Damage in transit

If your piece arrives damaged, email olivia@phillips-daughter.com within 48 hours of delivery with your order number and clear photos of the damage and the packaging. We will work with you and the carrier to repair or resolve the damage. This is not a return and does not change the final-sale status of your order.

Natural variation

Solid wood and handmade finishes vary in grain, color, knots and texture. This is part of the character of handmade furniture and is not a defect.

Questions

If you are unsure about a piece before buying, contact us at olivia@phillips-daughter.com and we will gladly answer questions about size, materials or finish.